Technical Support
Access diverse technical support resources to resolve issues quickly.
Technical Documentation
Complete technical documentation resources, including product specifications, technical manuals, and application notes.
Driver Download
RFID Reader Driver, SDK Development Kit, Firmware Update
FAQ
Product FAQs and Troubleshooting Guide
Utility Software
RFID Configuration Tool, Test Software, Demo Program
Video Tutorials
Product demo, technical tutorials, and case studies
Request a Sample
Request product samples for evaluation online and get fast technical support responses.
Technical Documentation & Downloads
Complete product documentation and development resources to accelerate your project.
XKW-DUAL300 Application Note
PDF · 1.8 MB
XKW-LF400 Datasheet
PDF · 2.2 MB
XKW-NFC500 Development Guide
PDF · 4.5 MB
XKW-NFC500 User Manual.pdf
PDF · 6.0 MB
XKW-HF200 Technical Manual
PDF · 3.1 MB
XKW-LF400 Technical Manual.pdf
PDF · 5.8 MB
Frequently Asked Questions
Quickly find answers to your questions
How to choose the right RFID chip model?
Select based on your use case: UHF series for warehousing and logistics, HF series for access control and payments, dual-band series for vehicle management. Contact technical support for professional selection advice.
What factors affect the read range of an RFID chip?
Read range depends on factors such as frequency, reader power, antenna gain, environmental interference, and tag orientation. Our UHF chip achieves a read distance of 10-15 meters in ideal conditions.
Which communication protocols does the product support?
Ultra-high frequency products support ISO/IEC 18000-6C (EPC Gen2); high-frequency products support protocols such as ISO/IEC 14443A/B and ISO/IEC 15693.
How do I get the product's technical specifications?
Download PDF datasheets from the product details page in the Product Center or search and download them in the Technical Documentation section. You can also contact our sales team to request the complete technical documentation package.
Do you offer sample requests?
Yes, we offer free sample evaluation. Submit a request via the Contact page with your application scenario and requirements, and we will arrange sample shipment within 2 business days.
What is the technical support response time?
Real-time technical support available on business days from 9:00 to 18:00. Urgent issues are responded to within 2 hours. General inquiries receive a reply within 24 hours, and complex problems are resolved within 48 hours.